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Consult DHL's What Can I Ship webpage, and make sure you're familiar with your destination country's shipping regulations. Some items and commodities are restricted depending on where you're shipping to. if the customer is on vacation, then hold the package in DHL facilitiesįor more information on delivery management options, refer to DHL On Demand Delivery website.collect the package from a service point.leave the package with neighbor or concierge.Your customers can use the following On Demand Delivery services: Customers have the option to request alternative services using DHL Express's On Demand Delivery Service. There's no additional charge for Signature Required service. Signature on delivery is DHL Express's default delivery requirement for all countries except for Canada. If you're shipping to a non-supported country or region, then you need to print the customs forms and attach them to your shipment.

If you're shipping to a supported country, then your customs documentation is automatically submitted electronically, and you need to print only the shipping label.ĭestination countries and regions that support Paperless Trade are covered in DHL Express' Digital Customs Invoice FAQ. You can reduce paper waste and speed up customs clearance by using Paperless Trade and paperless commercial invoicing when you ship with DHL Express. You can add shipping insurance when you buy a shipping label in your Shopify admin. Package requirements for DHL Express international shipmentsĭHL Express allows for the following maximum values on international shipments:įor more information about package requirements, refer to the DHL Express website. Ships to over 220 countries and territories worldwide. Description of DHL Express Worldwide international shipping service types Shipping Service Steps:ĭHL Express offers international shipping from the continental United States using DHL Express Worldwide shipping service.

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If you try to cancel a pickup that is close to the scheduled time, then it might be too late and the driver still arrives at the schedule time. You can find your pickup confirmation number in the order's Timeline. If you need additional help with your scheduled pickup, then call DHL at 1-800-CALL DHL (1-80) with your pickup confirmation number and your tracking number. You can view your scheduled pickups from the Orders page in your Shopify admin. Review the pickup summary, and then click Schedule pickup.

any special instructions for the courier, such as an apartment number or a buzz code.

package location, such as a reception or a front door.

In the Pickup details section, provide the following details: Custom addresses aren't saved for future pickups. In the Pickup address section, select the pickup address or enter a custom address.

To schedule a pickup for an order that was fulfilled with DHL Express, open the order, click the.

To schedule a pickup immediately after you purchase a shipping label, in the Package pickup section, click Schedule pickup.

To schedule a pickup, do either of the following: If you want to schedule multiple pickups, then you need to buy at least one DHL Express label.

Any pickup times are estimates and depend on traffic, weather, and pickup address. You can schedule a pickup from 1 to 7 days in advance. Pickup times are based on the time zone of the pickup address.

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You can schedule a free pickup at your preferred date, time, and address. You can drop off your products at a DHL drop-off location or schedule a pickup.

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For full details about DHL claims and liability, refer to getting support for DHL Express shipments. In the event of a lost or damaged shipment, DHL Express must receive notice of a claim within 30 days after package pickup.Shopify Shipping with DHL Express offers free shipment pickups.DHL Express doesn't ship from or to PO box addresses.You can't ship to an address in the United States.

You can ship only to international addresses.

DHL Express ships only from the continental United States, and doesn't ship from Hawaii, Puerto Rico, and Alaska.

Review the following considerations when using Shopify Shipping with DHL Express:

Getting support for DHL Express shipmentsĬonsiderations for shipping packages with DHL Express.

International shipping with DHL Express.

Considerations for shipping packages with DHL Express.

Shopify commercial invoice